TERMS & POLICIES

Terms and Policies

Chrissean creates modern, romantic pieces designed to become part of your special moments. Please take a moment to review our policies before placing an order. These guidelines explain how we process purchases, handle deliveries, and assist you should you need support.

By placing an order through chrisseanofficial.com, you acknowledge these policies, subject to applicable consumer protection laws in the Philippines.

1. ORDERS & PAYMENTS

All orders are subject to product availability and order confirmation.

Please review your selected style, colour, size, quantity, shipping details, and contact information carefully before completing your purchase.

Prices are displayed in Philippine pesos (PHP), unless otherwise indicated. Applicable shipping fees and other charges will be shown during checkout or communicated before payment where applicable.

We accept the payment methods displayed at checkout. An order will be processed once the required payment has been successfully confirmed.

For bank transfers or other manual payment methods, customers may be asked to provide proof of payment.

If an item becomes unavailable after an order has been placed, we will contact you to discuss the available options, including an appropriate refund where applicable.

2. READY-TO-WEAR & PRE-ORDERS

Ready-to-wear and on-hand items

Available items are prepared for dispatch according to the processing timeframe stated on the product page or communicated at checkout.

Pre-order and made-to-order items

Selected pieces may be offered on a pre-order or made-to-order basis. These items are produced after an order is placed and confirmed.

Unless a different timeframe is stated on the product page, please allow approximately two weeks for production before dispatch for applicable pre-order items.

Production lead time is separate from shipping transit time. If a delay arises, we will communicate any material changes to the expected dispatch date.

Pre-order availability, production lead times, and estimated delivery dates will be indicated on the relevant product page or communicated before purchase.

3. SHIPPING & DELIVERY

We currently accept orders for delivery within the Philippines, subject to the delivery options available at checkout.

Shipping fees, available delivery methods, and estimated delivery timelines will be displayed at checkout or communicated before dispatch.

Once an order has been dispatched, customers will receive the available shipping or tracking information.

Delivery timelines are estimates and may be affected by courier operations, weather conditions, holidays, or other circumstances outside our reasonable control.

Please ensure that your shipping address, mobile number, and other delivery details are accurate. Additional delivery charges arising from incorrect or incomplete information may apply where permitted by law and agreed with the customer.

If your parcel is delayed, marked delivered but not received, or arrives damaged, please contact us promptly so we can coordinate with the relevant courier and assess the appropriate next steps.

4. RETURNS, EXCHANGES & REFUNDS

We want every Chrissean piece to feel right for you. If there is an issue with your order, please contact us so we can assist.

Damaged, defective, incorrect, or non-conforming items

Please contact us within seven calendar days of receiving your order, ideally with your order number and clear photographs or videos showing the concern.

We will review the issue and advise you on the next steps. Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund, or another legally available resolution.

Please do not send an item back before receiving return instructions from our team.

Change of mind, fit, or sizing

As our pieces are produced in limited quantities, returns or exchanges for change of mind, incorrect size selection, or personal preference are subject to our approval and the specific terms disclosed at the time of purchase.

Please consult the size chart and product details before ordering. If you need assistance choosing your size, we encourage you to contact us before completing your purchase.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

Refund processing

Once a refund has been approved, we will communicate the expected processing steps and timeframe. Refunds will generally be issued through the original payment method where possible, or through another mutually agreed method when appropriate.

Any refund required by law will be handled in accordance with the applicable legal requirements.

5. CANCELLATIONS & ORDER CHANGES

If you need to request a cancellation or change to your order, please contact us as soon as possible with your order number.

Changes to size, colour, shipping address, or other order details may be accommodated before processing or production begins, subject to availability.

For pre-order and made-to-order items, cancellation requests may be more difficult to accommodate once production has started.

Orders that have already been dispatched may not be cancelled through the ordinary order-change process. Any cancellation, return, or refund request will remain subject to applicable law and the circumstances of the transaction.

We reserve the right to cancel an order where fulfilment is not reasonably possible, including situations involving an inventory error, a pricing error, suspected fraudulent activity, or other legitimate operational concerns. If payment has been collected for an order we cancel, we will arrange an appropriate refund.

6. CUSTOM & BRIDAL ORDERS

Custom and bridal pieces are developed according to the customer's agreed design, measurements, specifications, and approved details.

Before production begins, customers are encouraged to review and confirm the design, fabric, colour, measurements, pricing, production schedule, and other agreed requirements.

Any deposit, payment schedule, fitting arrangement, alteration terms, cancellation terms, and completion date will be communicated and agreed upon separately for each project.

Changes requested after design approval or after production has begun may affect the final cost and completion date.

Because custom pieces are created for individual customers, ordinary change-of-mind returns may not be available. However, this does not exclude any remedy required by applicable law if a piece is defective or fails to conform to the agreed specifications.

7. PRODUCT INFORMATION & COLOUR VARIATIONS

We make every reasonable effort to ensure that product photographs, descriptions, colours, measurements, and fabric details accurately represent each piece.

Actual colours may vary slightly due to screen settings, lighting, photography, and the characteristics of the materials used.

Please refer to the product description and size guide for the most current information about fabric composition, fit, available colours, and care instructions.

If you have questions about a product before ordering, our team will be happy to assist.

8. CARE & GARMENT MAINTENANCE

To preserve the quality and appearance of your Chrissean pieces, please follow the garment care instructions provided on the product label or product page.

Delicate fabrics, lace, embellishments, and specialty finishes may require additional care or professional cleaning.

Damage resulting from improper washing, handling, alterations, storage, or ordinary wear may not qualify for a remedy, subject to applicable consumer protection laws.

9. PRIVACY & PERSONAL INFORMATION

We respect your privacy and take reasonable steps to protect your personal information.

When you place an order, contact us, or use our website, we may collect information such as your name, contact details, shipping and billing information, order history, and information necessary to process your transaction.

We use this information to:

Process and fulfil orders.
Arrange payment, shipping, and customer support.
Respond to enquiries and resolve order concerns.
Maintain business records and comply with legal obligations.
Improve our website and customer experience.
Send marketing communications where permitted and, when required, with your consent.

Information may be processed by service providers necessary to operate our store, including our ecommerce platform, payment providers, couriers, and relevant marketing or analytics services.

We take reasonable measures to safeguard personal information and retain it only as permitted or required for legitimate business, operational, and legal purposes.

You may contact us to request access to or correction of your personal information, inquire about its processing, or exercise other rights available under applicable data privacy laws.

For more details about how we collect, use, disclose, and protect your information, please refer to our Privacy Policy.

10. INTELLECTUAL PROPERTY

All original content on chrisseanofficial.com and Chrissean Official's official brand channels, including designs, photographs, illustrations, graphics, logos, written materials, and branding, belongs to Chrissean Official or its respective rights holders, unless otherwise indicated.

No content or design may be reproduced, distributed, commercially used, or represented as your own without prior written permission, except as permitted by law.

11. WEBSITE USE & ACCURACY

We aim to keep our website, product listings, pricing, and availability accurate and up to date.

Occasionally, errors or technical issues may occur. If an error affects your order, we will contact you and work toward an appropriate resolution in accordance with applicable law.

Customers are expected to use the website lawfully and provide accurate information when placing orders.

We may update website content, product offerings, and these policies from time to time. Changes will be published on this page with an updated revision date. Changes will not remove rights already available to customers under applicable law.

12. CUSTOMER SUPPORT & COMPLAINTS

If you have a question about an order, need assistance, or wish to raise a concern, please contact us directly.

We aim to respond promptly and work toward a fair resolution. Please include your order number, contact details, and a clear description of your concern so we can assist efficiently.

Customer Support